No Hype

January 26, 2018

Presented without further comment, actual data.




Amazon Go Retail – Meet the Future

January 22, 2018

If you aren’t, you should be reading Om Malik. And this post, like many others, is excellent.

First what is Amazon Go: It is an 1800 square-foot retail outlet in Seattle with no staff, where you can grab and go and where you get billed directly to your Amazon account. It offers everyday grocery staples, ready-to-eat meals, snacks and Amazon Meal Kits.

The current retail industry insiders will come up with excuses around why Go won’t work and why Amazon hasn’t figured out the complexity of the problems. Just like they said Amazon Cloud is for kid-apps and it wouldn’t scale and won’t be a real business. I was an Amazon skeptic in 1998. By 2002, I had changed my mind. I am a Bezos Believer.

I am too…


My Hair is Itchy, or the 29 Stages of a Twitterstorm

January 19, 2018

It’s long, but you have to read it all. It’s hilarious down to the tiniest details. From BuzzFeed, The 29 Stages Of A Twitterstorm in 2018.


Monstrous and Ahistorical

January 17, 2018

Maybe this Kasparov guy knows a thing about dictatorships and immigration. Just maybe…

Strange Bedfellows

January 17, 2018

I try to avoid politics on this blog, but it is difficult. As a fairly liberal guy, I found it strange to be following David Frum, Jennifer Rubin and Max Boot. But lately Bill Kristol has become the voice of reason.

Strange times…

Culture Can Be the Antidote To Selfishness

January 12, 2018

I read Seth Godin’s blog pretty much every day. Today’s hit home with me:

The witnesses and the participants

Every history student knows about the tragedy of the commons. When farmers shared grazing land, no one had an incentive to avoid overgrazing, and without individual incentives, the commons degraded until it was useless.

We talk about this as if it’s an inevitable law, a glitch in the system that prevents communities from gaining the benefits of shared resources.

Of course, that’s not true.

Culture permits us to share all sorts of things without having them turn into tragedies. People are capable of standing up to the short-term profit motive, we’re not powerless. We can organize and codify and protect.

It requires us to say, “please don’t,” even more than, “not me.” Culture can be the antidote to selfishness.

In fact, it’s the only thing that is.

Origami Rocks RMIS Report (again)

January 11, 2018

I don’t typically promote our company on this blog, but the 2018 version of the RMIS Report came out and Origami Risk killed it again, just like last time. For those not in the insurance industry, RMIS stands for Risk Management Information System. Dave Tweedy and Pat O’Neill are the two leading independent consultants in this area and they put out a full review of RMIS software.

There are four major independent RMIS vendors, Origami Risk, Riskonnect, Marsh ClearSight and Ventiv Technology. First the vendors were rated on Customer Experience, Implementation Experience, System Wide Functionality and System Attributes. The first two categories were determined by actual client responses, the last two are based on the evaluation by Tweedy/O’Neill:


From the client responses, they also calculate the Net Promoter Score (NPS).

The Net Promoter Score (NPS) is a prominent customer satisfaction metric. User Survey respondents were asked “How likely is it that you would recommend the system to a friend or colleague in the industry? (Scale: 0 – Not at all likely to 10 – Extremely Likely).

A promoter is someone who answers 9 – 10 and a detractor is someone who rates you 0 – 6. Passives are 7 – 8. NPS is simply the percentage of promoters minus the percentage of detractors: