January 11, 2018
I don’t typically promote our company on this blog, but the 2018 version of the RMIS Report came out and Origami Risk killed it again, just like last time. For those not in the insurance industry, RMIS stands for Risk Management Information System. Dave Tweedy and Pat O’Neill are the two leading independent consultants in this area and they put out a full review of RMIS software.
There are four major independent RMIS vendors, Origami Risk, Riskonnect, Marsh ClearSight and Ventiv Technology. First the vendors were rated on Customer Experience, Implementation Experience, System Wide Functionality and System Attributes. The first two categories were determined by actual client responses, the last two are based on the evaluation by Tweedy/O’Neill:
From the client responses, they also calculate the Net Promoter Score (NPS).
The Net Promoter Score (NPS) is a prominent customer satisfaction metric. User Survey respondents were asked “How likely is it that you would recommend the system to a friend or colleague in the industry? (Scale: 0 – Not at all likely to 10 – Extremely Likely).
A promoter is someone who answers 9 – 10 and a detractor is someone who rates you 0 – 6. Passives are 7 – 8. NPS is simply the percentage of promoters minus the percentage of detractors:
May 31, 2017
Once again, Origami Risk has been named one of the Best and Brightest companies to work for in Chicago and Atlanta (our two largest offices). Nationwide awards will be announced soon.
I don’t see any of our competitors, all of whom have big offices in Chicago and/or Atlanta, on these lists. Hmm…
May 2, 2017
Regular readers of the blog may remember me promoting the fact that our company Origami Risk did very well in an independent software review. The key number to me was the “Net Promoter Score” (NPS), a marketing term I wasn’t familiar with. It basically rates how much your clients are promoting your product to their friends. In the survey, Origami Risk had a Net Promoter Score of 93. That sounds good since our nearest competitor had a 34, but I really didn’t have much context for the metric.
Yesterday, John Gruber at Daring Fireball posted a link to a survey of Apple’s AirPods. It discussed how extremely satisfied AirPods users are and specifically talked about the NPS number:
Apple’s Net Promoter Score for AirPods came back as 75. To put that into context, the iPhone’s NPS number is 72. Product and NPS specialists will tell you anything above 50 is excellent and anything above 70 is world class.
Origami Risk, world class software, thank you very much.
January 10, 2017
The National Association for Business Resources (NABR) runs an Education and Recognition Program called Best and Brightest, designed to improve businesses:
By making a company better, we make the lives of their employees richer and positively impact the community as a whole. This is what makes us different, we make you better.
Every year they do a Best and Brightest survey of companies. It’s an anonymous survey of all the employees in the company. First they do it regionally. Origami Risk has large offices in Chicago and Atlanta and we were happy to receive the Best and Brightest award for both of those offices.
The national awards just came out. The NABR named 101 companies across the country as Best and Brightest. Origami Risk is one of them. On top of being named one of the best places to work by Business Insurance, this caps off a great year.
At Origami our employees are empowered to make decisions and changes that help our clients directly. It’s not complicated really. When it’s obvious your work makes a difference, you are happier at work.
October 5, 2016
The Origami Risk marketing team is a tad over excited, but with good reason:
Apologies for the all caps shouting, but we even got the obligatory corporate speak HR quote:
“Being named to Business Insurance’s list of the Best Places to Work in Insurance for 2016 demonstrates that Origami Risk has built a culture in which employees are supported and engaged, which benefits their customers and the employer’s financial performance,” says Business Insurance Publisher Peter Oxner.
Honestly, speak English. Origami is a cool place to work…
June 30, 2016
I don’t normally promote my company on this blog, but an independent review of vendors in our area just came out. (RMIS stands for risk management information system, meaning insurance risk management).
Origami Risk killed it.
It’s available (kind of) here. They will ask for your email and send a link. Unless you are an insurance geek you don’t really care. What we care about is the ultimate client recommendation index.
We are at 93% and our nearest competitor is at 34%.
June 11, 2016
It’s been a crazy week for the Row for Hemophilia team. The Great Pacific Race was set to start on June 5th. If you didn’t real the earlier post, this is an endurance rowing race from California to Hawaii. One of the rowers, Jacob Pope (a rower for University of Georgia) is a hemophiliac and is using this race to raise awareness and money for the cause.
The day before the race was to start, the race decided that they couldn’t participate because Jacob is a hemophiliac. Which they knew about. Which was the whole point.
You can imagine their frustration. They’ve trained for a year, prepared a boat for a 40-80 day row and suddenly they aren’t allowed to do it.
But they are a determined pair, so they just got busy.
They organized the same safety precautions that the race was offering. They got Coast Guard approval. They got approval from both harbor masters. They changed the registry of their boat (recently purchased from the race director) to the US because the Coast Guard gives US vessels priority. They arranged for GPS tracking.
It took a while, but a week later, they were ready to do it on their own.
They left about 3AM Pacific Time today. So the rest of the race has about a six day head start. You can see their position here, though it may be several hours behind (the map updates 7 times a day).
Will they pull it off? Who knows. Rowing to Hawaii is pretty much crazy by definition. But I’ll be following and cheering.